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IT services | communications

Always connected with VoIP

Your team should never miss a call. Symsafe designs, installs, and manages a hosted VoIP phone system, with clearer calls, smarter routing, and far more capability than a legacy landline.

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VoIP & Communications

IT services | communications

Never miss a call.

Every missed call is a potential lost customer. Symsafe assesses the right VoIP setup for your business, then handles design, installation, and ongoing administration, so your team stays reachable however and wherever they are working.

Why move off legacy lines

  • No hardware to maintain. The phone system is hosted, so there is no PBX in the comms cupboard to service and upgrades happen on the platform rather than on site.
  • Automatic call routing. Calls reach the right person without delay, with hunt groups, queues, and voicemail all handled in one platform.
  • Experience you can rely on. Symsafe has managed business communications since 2003, and plans every migration to keep disruption to your team to a minimum.
  • “I had expected the process of moving our phone system over to VOIP to be time consuming, difficult and with significant disruption…But Symsafe made the transition seamlessly with most of the configuration already done before installation so it was a matter of plugging the phones in and we were off. The cost savings have been incredible and my only regret is we didn’t contact them sooner. The Symsafe team are very professional and provide great support with immediate response to any of our IT issues.” VoIP customer

What is included

  • Hosted deployment, configured for your call flows.
  • A mobile app and a desktop app, so calls follow the person, not the handset.
  • Voicemail-to-email delivery and call management tools in one place.
  • Number porting from your existing carrier, plus carrier-grade SIP trunking.
  • Works on any device: desk phones, softphones, or mobile, for full communication flexibility.
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Unified communications running on a VoIP system

Why others partner with us for VoIP & communications

Switch over without the downtime
Your phone system is configured and tested before installation, so the move to VoIP happens with minimal disruption to daily operations.
One system, any device
Calls follow your team across desk phones, mobiles and desktop apps, with automatic call routing and voicemail-to-email built in.
One predictable monthly bill
Maintenance, upgrades and support are part of the managed service rather than billed as extras, so what you spend on your phone system stays predictable.

Technology that aligns

Partnering with Symsafe ensures technology tailored to your business goals.

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Maximise your business’ potential with Symsafe VoIP Services. Our expert team will ensure secure and efficient operational systems, allowing you to focus on what you do best.

Got questions?

Ask us!

We are always available to have a conversation. Or check out these links for more info:

What is VoIP and how does It work?
VoIP (Voice over Internet Protocol) turns your voice into digital data and sends it over the internet instead of traditional phone lines — meaning calls can run through desk phones, laptops, or mobile apps rather than physical infrastructure. It works using protocols like SIP to set up the call and RTP to carry the voice data, compressing and reassembling it in real time for clear, low-latency conversations. For SMBs, this means easier scaling as the team grows, features a landline can't offer, and the flexibility to take your office number anywhere there's internet.
Can we keep features we rely on like call queues, auto-attendant, voicemail-to-email?
Yes, these features are all available with our VoIP provider, so they typically carry across in a migration. Call queues: The system places inbound calls in a queue until an agent is free, with options for callback offers, call recording consent, and wrap-up time between calls. These can be triggered automatically after a timeout, or by accepting a callback offer, and administrators can set caller options to record calls or configure wrap-up time for users between calls. Auto-attendant: Also called a digital receptionist, it answers calls automatically and presents callers with menu options (e.g. "press 1 for sales"), with different menus configurable for your business hours. Voicemail-to-email: Confirmed as a built-in behaviour for queues and ring groups — voicemails left in a queue are sent directly to the email of the user assigned to it, with the message attached.
General manager consults with a client over IT services

— Frequently asked

What buyers ask before signing.

Can we keep our existing phone numbers?

Yes. We port your existing numbers — geographic, 13/1300/1800, and direct-inward-dial ranges — from your current carrier to the new platform. We coordinate the carrier handover end-to-end: porting paperwork, scheduled cutover window, parallel running where the size of the estate warrants it, and a documented rollback plan if the port hits an issue. Most ports complete in 10–20 business days; complex ranges (multi-site, mixed-carrier, or legacy ISDN numbers) can take longer and we’ll tell you that up-front rather than after you’ve signed.

What happens to calls if the internet drops?

The handsets fail over to mobile via the softphone app, so users keep making and receiving calls on the same number. Inbound calls can be configured to roll to a backup mobile, voicemail-to-email, or another office line. That’s the answer to the question as asked, but it’s not the question that actually matters. The more important question is how often your internet drops in the first place. A VoIP migration is the right moment to look at your connectivity: is the circuit a residential-grade NBN that drops for an hour every few weeks, or is it a business-grade service with an SLA and a failover circuit? We almost always pair a VoIP cutover with a connectivity review for that reason.

Does it integrate with Microsoft Teams?

Yes. We deploy Teams Phone via either direct routing (your own session border controller and SIP trunks routed into Teams) or Operator Connect (carrier-provisioned trunks into Teams without the SBC). Which path is right depends on the tenant size, the existing telephony estate, and how much call-flow customisation you need. For straightforward deployments — calling plans, voicemail, basic call queues — Operator Connect is usually cleaner. For deployments with complex IVR, recording obligations, or integration with a contact-centre platform, direct routing gives you more control.

How is VoIP priced?

Per-extension subscription plus call charges, with the exact number scoped per engagement. Every business has a different mix: number of users, call volumes (inbound vs outbound, local vs mobile vs international), feature requirements (recording, IVR, queues, Teams integration), and whether new handsets are needed. We quote against your last three months of call records rather than a generic per-seat figure, because the bills people are actually trying to replace are rarely uniform across a head-count. There are no per-incident fees or after-hours uplifts for support.

Contact us today to see how we can help your business.

We are an amiable team of passionate, innovative IT experts who have consistently delivered high quality IT Managed Services & Cybersecurity since 2003.

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