Custom Development & Integration

Integration work, principally. The most common engagements are joining business systems together — accounting to CRM, CRM to ticketing, line-of-business app to Microsoft 365 — through APIs, Power Automate flows, and custom middleware where the off-the-shelf connectors fall short. Beyond integration, we build custom extensions inside Microsoft 365 and Dynamics 365 Business Central: Power Apps for internal workflows, document automation against SharePoint, Dataverse-backed reporting. We are explicitly not a greenfield product-development shop — we don’t build SaaS products or take on multi-year engineering programmes.

Our development team writes the bulk of the code, working under technical leadership. Every project has a named solutions architect who owns the specification, the code review, and the production deployment — so the code shipped to your environment has passed through engineers we employ, not a hand-off across an arms-length contractor. Daily standups overlap with Australian business hours. Documentation, source control, and CI/CD pipelines all run from infrastructure under our direct control.

You do. Source repositories sit in your tenant or in a tenant transferred to you at handover — GitHub, Azure DevOps, or your existing system of record. The codebase, the build pipelines, the deployment scripts, and the documentation are all artefacts you own outright. There’s no Symsafe IP lock-in: no proprietary runtime, no hosted-by-Symsafe black box, no contractual obligation to keep us as the development partner. Where we use open-source components, the licensing is documented in the project README. Where we use commercial libraries on your behalf, the licence is in your name, not ours.

Fixed-scope projects, typically 4–16 weeks. Every engagement starts with a written specification — what the system needs to do, what data flows in and out, what success looks like, what’s explicitly out of scope — and a fixed-price estimate against that specification. No coding begins until you’ve signed off on the spec, because that’s where the expensive mistakes happen. Delivery runs in two-week iterations with a running demo, so you see the system take shape rather than waiting for a big-bang release. Handover includes source code, documentation, deployment runbooks, and a stabilisation window where defects are fixed at no cost.