IT Services | Cybersecurity
Layered cybersecurity for business
A full security operations stack to safeguard your business, your customers, and the data you hold. Contact us for a free, no-obligation, cybersecurity assessment.
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IT Services | Cybersecurity
Proactive threat management.
Cybersecurity at Symsafe is delivered through the Secure MSA plan: a six-layer stack with named tooling, named owners, and named review cadence. It’s how most clients engage with us, and it’s the same posture we’ve maintained across two decades of operation.
What’s included
Every Secure MSA engagement covers all six layers below as a single subscription, with no per-incident fees and no after-hours uplifts. We treat the cadence (quarterly reviews, monthly reporting, and regular vulnerability scanning) as part of the deliverable, not as billable add-ons. Where the scope calls for formal penetration testing, we engage certified partners and project-manage the engagement end-to-end.
Compliance readiness (an Essential Eight or ISO 27001 gap assessment and roadmap) is a separate consulting engagement rather than part of the Secure MSA plan, so the assessment stays independent of the subscription it might recommend.
Who it’s for
Mid-market Australian SMBs (typically 30–250 staff) where a single major incident would be material to the business. Particularly strong fit for financial services, professional services, healthcare, and any business carrying APRA / Privacy Act obligations.
One stack, 6 layers, reviewed quarterly.
The Secure MSA plan is how most clients engage. Each layer has named tooling, named owners, and a documented review cadence.
Conditional access + MFA
Phishing-resistant MFA on every account. Email protection. Conditional access policies blocking legacy auth, foreign logins, and risky sign-ins. Governed by the Principle of Least Privilege (PoLP)
EDR & PAM
Behavioural Endpoint Detection & Response on every device, with Privileged Access Management gating privilege elevation. Local admin removed without breaking workflows.
Managed Detection & Response + SIEM
24/7 detection & response, run by Symsafe on a specialist MDR platform. SOC analysts monitor and triage around the clock and relay confirmed threats to engineers for containment.
Network segmentation + DNS filtering
Segmented LANs, IDS, and DNS filtering. Phishing domains blocked before the browser loads them.
Immutable cloud backup + DR drills
Air-gapped, immutable backups with documented recovery objectives and periodic restore drills tracked end-to-end.
Awareness training + simulated phishing
Monthly cybersecurity lessons, quarterly phishing simulations. Results reported to leadership so training effectiveness is measurable.
Why others partner with us for Cybersecurity
Layered defence, not a single product
Around-the-clock detection and response
Certified and standards-aligned
Technology that protects
Partnering with Symsafe ensures secure technology tailored to your business goals.
Book a call— Frequently asked
What buyers ask before signing.
How does 24/7 detection and response work?
Detection-and-response runs 24/7 on a specialist MDR platform. The platform’s SOC analysts handle monitoring and triage around the clock, and when a threat is confirmed they phone Symsafe directly under formal SLAs, so out-of-hours alerts get genuine analyst eyes rather than a queued ticket. Investigation, containment and client communication are handled by Symsafe engineers. We name the platform, and share its certifications, under NDA on the discovery call. Detection telemetry is reviewed by the platform’s SOC analysts in the United States; the full cross-border disclosure is in our privacy policy. The Sydney service desk covers general IT support during business hours, with our NOC extending coverage out of hours so support is genuinely 24/7.
How is pricing structured?
Quoted per engagement based on scope: user count, device count, and the security inclusion level. Everything in the Secure MSA plan is bundled into the monthly fee, with no additional charges for after-hours incidents, no per-ticket fees, and no “extras” for the quarterly review. Vulnerability scanning and any partner-delivered pen-testing engagements are scoped separately and quoted up-front.
What happens if a client environment is breached?
The incident-response playbook engages: Symsafe engineers take containment actions within the contracted MTTR, you get an executive briefing within the hour, forensics start, and we support your OAIC and ACSC notification obligations where they apply. The full response is included in the MSA, with no emergency billing. One thing we deliberately don’t publish is a breach statistic. Any “zero breaches” claim quoted without a definition of breach, a client count and a time window is marketing, not measurement. Ask on the discovery call and we’ll walk through our actual incident history and how we measure it.
Will I see what the monitoring actually catches?
Yes. Every client gets a monthly report: detections by category, MTTR vs SLA, training completion rates, and the next 30-day priority.
Contact us today to see how we can help your business.
We are an amiable team of passionate, innovative IT experts who have consistently delivered high quality IT Managed Services & Cybersecurity since 2003.
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