Managed Business Internet

We hold reseller relationships with multiple Tier-1 carriers (the major wholesale and retail providers operating across the NBN, dedicated fibre, and fixed-wireless markets) and several Tier-2 specialists who carry the workloads the big providers price out of. The recommendation we make for any given site is driven by geography (what’s actually available at the address), redundancy (whether the budget supports a second carrier on a different path), and SLA needs — not by which carrier pays the highest margin. We disclose the margin position in writing as part of the procurement framework.

It depends entirely on the underlying service, and we’ll quote the wholesale SLA in writing, not the marketing one. A dedicated fibre service typically carries availability, latency, jitter, and packet-loss commitments with credit-back remedies for missed targets. Business-grade NBN sits a tier below that — availability commitments with restoration targets, but without the latency guarantees of dedicated fibre. Fixed-wireless varies widely by carrier. Residential-grade NBN, which is what most businesses are accidentally running on, has no meaningful SLA at all. We give you the actual contract terms from the wholesale layer up — restoration time, fault-handling priorities, credit mechanics — so the SLA on the page is the SLA you’ll get.

Yes, and for any site where an outage is genuinely costly, it’s the configuration we recommend. The standard pattern is two carriers on different physical paths, automatic failover via SD-WAN or a dual-WAN router, and continuous health-checking so the cutover happens before users notice. Where SD-WAN is overkill for the scale, we deploy a more straightforward dual-WAN edge with policy-based routing. The two circuits are usually a primary fibre and a fixed-wireless or 4G/5G backup; the backup doesn’t need to match the primary’s throughput, it needs to keep core services functional for the duration of an outage. Configuration is designed per site, not stamped out of a template.

Yes. We monitor up/down, throughput, latency, jitter, and packet loss continuously, and we own the carrier-escalation relationship. When there’s an outage you raise the ticket once, to us — we deal with the carrier, drive the fault to resolution, and keep you informed in writing. Most clients have spent years on the phone to the wrong NBN call centre at the wrong hour; this is the part of the service that delivers actual value, not the connection itself. Edge hardware (router, firewall, IDS) is configured to our standard and patched on a schedule, with backup configs held off-site.