Trusted since 2003 | ISO 27001:2022 certified
Managed IT Services & Cybersecurity tailored for business continuity
Downtime costs you productivity, revenue and trust. With Symsafe, your systems stay protected and your team stays focused on your business, not the technology behind it. Get local support, around the clock, across Australia and the APAC region. Let's start the conversation. Book a discovery call here:
Feedback from valued clients
Partnerships that last.
The kind of relationships that are earned by being reliable, year after year.
Symsafe have helped us improve the efficiency of our IT systems and have taken us to another level of smooth sailing. Everything just works well now and if there ever is a minor problem - they solve it very quickly with their 24/7 helpdesk team. Olivia is particularly helpful and outstanding in her ability to assist whenever we have a problem but all of the helpdesk personnel are very good at their job. Outstanding service and performance.
The team were especially helpful in directing us to a solution that was cost effective and time efficient. We have been using Symsafe for many years & they are always our only point of contact for IT solutions. Kiran was particularly helpful, courteous and provided a solution that was cost effective and thoughtful. They truly focus on the best advice vs making sales of unnecessary parts/products. We really appreciate it and have sent many colleagues and friends to them for support.
We couldn’t be happier with the exceptional service from our IT supplier, who consistently goes above and beyond. They are incredibly proactive and ensure that our new Reward Gateway employees receive a seamless onboarding experience when it comes to their IT equipment. Thank you, for setting the bar so high and for being such a reliable partner for our business.
I had expected the process of moving our phone system over to VOIP to be time consuming, difficult and with significant disruption to our business. But the team at SymSAFE made the transition seamlessly with most of the configuration already done before installation so it was a matter of plugging the phones in and we were off. The cost savings have been incredible and my only regret is we didn’t contact them sooner. The SymSAFE team are very professional and provide great support with immediate response to any of our IT issues.
IT Managed Services in Australia and Beyond
Our Services
Investigate our most popular IT services:
Full Service Managed IT
Service and proactive support fit for purpose to your unique business.
Cybersecurity
MDR, SIEM, endpoint and awareness training for businesses that can't afford a breach.
Vulnerability Scanning
Holistic recurring vulnerability scans. External, internal & application scanning with manual triage.
Backup & Disaster Recovery
Automated off-site backup + periodic tested DR drills.
Microsoft 365 & Dynamics 365
Microsoft 365, Dynamics 365 and Power Platform, implemented and supported.
Cloud Services
Microsoft Azure, 365 & Dynamics 365 management, plus AWS where appropriate.
VoIP & Communications
Hosted VoIP so your team never misses a call, designed, installed and managed end-to-end.
Business Internet Connections
Managed business internet (Fibre, NBN)
Development & Integration
Bespoke development and systems integration.
Consulting
High level, strategic IT advice to assist with astute business decisions.
BPO Services
Experienced, cost efficient, offshore teams for finance, HR, admin and after-sales support.
Procurement
Hardware and software procurement, sourced, configured & supported end to end.
Penetration Testing
Full-scale network penetration testing service with Symtest.
AI Services
Practical, secure & responsible AI for business
Symsafe IT Managed Services — what’s in it for you?
Simplified IT environment
Don’t waste valuable time on tech disruptions.
Focus your resources on growing your business.
Get the best return on investment on your technology.
Be poised to prosper.
Manage
Invest
Advance
Protect
Symsafe Cybersecurity — what’s in it for you?
Operate confidently in the digital realm
Implement layered cybersecurity controls with our Secure MSA plan. Test and reinforce your posture with regular vulnerability scanning, with partner-delivered penetration testing when the scope calls for it. Round it out with interactive security awareness training for your entire team.
(IBM Cost of a Data Breach Report 2025)
— Frequently asked
IT questions answered
Succinct answers to questions Sydney business leaders ask us most about managing IT, AI, cybersecurity and compliance.
What does ISO 27001:2022 certification actually mean for my data?
ISO 27001:2022 is the international standard for information security management systems. It certifies that Symsafe has implemented, documented, and is annually audited against 93 specific controls covering access management, encryption, supplier risk, incident response, and physical security. In practical terms: your data is handled by processes that an independent, accredited auditor (GCC) has verified meet a globally recognised bar.
What is penetration testing, and how often should we do it?
Penetration testing is an authorised, simulated attack on your systems that finds exploitable weaknesses before a real attacker does. For most Australian SMBs the right baseline is recurring vulnerability scanning across your external surface and key internal hosts, backed by a structured penetration test at least every six to twelve months and after any major change to your environment. Symsafe delivers both: continuous scanning and triage, plus regular penetration testing through Symtest, our dedicated pen-testing service.
Do you work with businesses outside Sydney?
Yes. Symsafe’s head office is in Sydney, with coverage across Brisbane, Melbourne, Perth, Auckland and Singapore, plus local teams servicing Jaipur and Ahmedabad in India, Phnom Penh in Cambodia, Hong Kong, and Hamburg in Germany. Our service desk is 24/7 and most management is delivered remotely. For clients in our metro footprint we provide on-site response within agreed SLAs; outside it we partner with vetted local technicians. Clients with multiple sites run under a single managed-services contract: one account team, one quarterly review, one invoice.
How quickly can we onboard?
Standard onboarding takes 2–4 weeks depending on environment complexity. Week one is discovery and documentation; week two is tooling deployment and baseline-securing; weeks three and four are knowledge transfer with your incumbent provider (if applicable) and go-live. We’ve onboarded businesses in as little as 8 days when the situation demands it.
Want better IT service? Start with a high level IT audit.
Contact meOur Clients
A few of the brands who trust us
