Hardware & Software, Procurement

End-user devices (laptops, desktops, monitors, accessories) across Lenovo, HP, Dell, Apple, and Microsoft Surface. Servers and infrastructure (HPE, Dell). Network gear (Ubiquiti, Cisco Meraki, Fortinet). Software licensing across Microsoft via our CSP, Adobe, and the major security platforms we deploy (endpoint protection, our MDR platform, and backup). Mobile devices and connectivity. The supporting consumables — docks, peripherals, KVMs, the long tail of small-ticket items that internal IT teams burn hours sourcing. The full lifecycle is included: configuration, asset tagging, deployment, and end-of-life data destruction.

We hold supplier relationships across multiple distributors and direct-vendor channels — HP, Lenovo, Dell, Apple, Microsoft, HPE, Ubiquiti, plus the security and backup vendors we deploy. That’s deliberate: we don’t want to be in a position where a single supplier’s incentives shape our recommendation. Procurement margin is disclosed in writing per engagement — clients on managed-services agreements typically see procurement run at cost-plus, with the percentage stated in the contract rather than hidden inside the unit price.

Yes. Every device procured through Symsafe and managed under a Secure MSA is added to the asset register with serial number, purchase date, deployed user, warranty expiry, and the planned refresh date. The register is reviewed in the quarterly business review so refreshes get budgeted in advance rather than landing as surprise capex when a fleet of laptops hits four years old. Loss, damage, and end-of-life events are tracked through the same register, with secure data destruction recorded against the asset before it leaves your environment.

Secure data destruction first, then either resale, redeployment, or recycling. Drives are wiped to NIST 800-88 standards, or physically destroyed where the data classification calls for it, with a destruction certificate issued against the asset record. Working devices with residual value are passed through an IT-asset-disposition (ITAD) partner for resale, with any proceeds returned to the client net of handling. Devices that aren’t economic to resell go to an e-waste recycler compliant with the National Television and Computer Recycling Scheme. Mobile devices follow the same flow with the additional step of removing them from the MDM enrolment and the carrier account.