— Legal
Legal documents & policies.
Our notices, privacy policy, and the terms and policies that govern our Internet Services and sales. Where a signed agreement conflicts with anything here, the signed agreement prevails.
Notices & privacy
- Privacy Policy · Updated October 2025
- Legal Notices & Service of Notices · Updated September 2025
- Credit Reporting Policy · Updated September 2025
Internet services
- Internet Services – General & Connection Terms · Updated September 2025
- Acceptable Use Policy (AUP) · Updated September 2025
- Fair Use Policy (FUP) · Updated September 2025
- Network Management & IP Addressing (CGNAT and Static IP Explainer) · Updated September 2025
- Service Level Agreement (SLA) & Service Credits · Updated September 2025
- Complaints Handling Policy (including TIO) · Updated September 2025
- Financial Hardship Policy · Updated September 2025
Sales & supply
- Standard Terms and Conditions of Sale · Updated March 2026
For a due-diligence pack or a formal legal notice, see the contacts inLegal Notices & Service of Notices, or reach us via the contact page.