# Symsafe

> The Symsafe group of companies is a leading IT managed service provider and cybersecurity expert based in Sydney, Australia. Trusted since 2003. ISO 27001:2022 certified.

## Services

- [Services overview](https://symsafe.com.au/services/) — 14 services
- [Full Service Managed IT](https://symsafe.com.au/services/managed-it/) — 24/7 helpdesk, monitoring, patching, on-site response. Proactive support that fits how your business actually works.
- [Cybersecurity](https://symsafe.com.au/services/cybersecurity/) — Managed detection & response, SIEM, endpoint protection, awareness training. Defend digital assets from evolving threats.
- [Vulnerability Scanning](https://symsafe.com.au/services/vulnerability-scanning/) — Find risk before attackers do. Automated vulnerability scanning, manual assessment of findings.
- [Backup & Disaster Recovery](https://symsafe.com.au/services/backup-disaster-recovery/) — Automated off-site backup, documented recovery objectives per workload, and rehearsed DR runbooks.
- [Microsoft 365 & Dynamics 365](https://symsafe.com.au/services/microsoft-365/) — The full Microsoft stack, properly managed: Microsoft 365 and Copilot, the Dynamics 365 business applications, and the Power Platform, implemented and supported by a certified Microsoft Solutions Partner.
- [Cloud Services](https://symsafe.com.au/services/cloud/) — Cloud infrastructure that scales as your business grows. Microsoft Azure, 365 and Dynamics 365 management and migration, with AWS where it fits.
- [VoIP & Communications](https://symsafe.com.au/services/voip/) — Ensure your team never misses a call with hosted VoIP, designed, installed, and managed end-to-end. Enjoy clear calls, automatic call routing, and mobile/desktop/any-device access.
- [Business Internet Connections](https://symsafe.com.au/services/internet/) — Managed business internet across fibre and NBN, tailored to your budget, with monitoring and support included.
- [Development & Integration](https://symsafe.com.au/services/dev-integration/) — Turn your ideas into working software.
- [Consulting](https://symsafe.com.au/services/consulting/) — Strategic IT advice from consultants who operate the technology they recommend.
- [BPO Services](https://symsafe.com.au/services/bpo/) — Carefully selected, cost efficient, offshore teams for finance, HR, admin and after-sales support.
- [Procurement](https://symsafe.com.au/services/procurement/) — IT hardware and software procurement, managed end to end from needs assessment and vendor selection through to licensing and asset tracking.
- [Penetration Testing](https://symsafe.com.au/services/penetration-testing/) — Find the exploitable weaknesses in your network before an attacker does. Symtest, our full-scale network penetration testing service, identifies emerging threats on an ongoing basis, with testing at any time and frequency, real-time reports, and importantly, no disruption to your business day.
- [AI Services](https://symsafe.com.au/services/ai-services/) — AI accelerated services

## Locations

- [Locations overview](https://symsafe.com.au/locations/)
- [Auckland IT support & cybersecurity](https://symsafe.com.au/locations/auckland/) — Auckland IT support and cybersecurity from Symsafe's Rosebank Road, Avondale base: 24/7 service desk, on-site response agreed per site, NZD billing.
- [Sydney IT support & cybersecurity](https://symsafe.com.au/locations/sydney/) — Managed IT services and IT support in Sydney since 2003. ISO 27001-certified MSP on the Northern Beaches, 4-hour metro on-site SLA, 24/7 service desk.
- [Brisbane IT support & cybersecurity](https://symsafe.com.au/locations/brisbane/) — Brisbane IT support coverage: Symsafe services QLD clients remotely from our Sydney head office, with vetted local technicians dispatched for on-site work.
- [Whangārei IT support & cybersecurity](https://symsafe.com.au/locations/whangarei/) — Whangārei IT support and cybersecurity from Symsafe's Raumanga base: Northland coverage, 24/7 service desk, on-site response agreed per site, NZD billing.
- [Kerikeri IT support & cybersecurity](https://symsafe.com.au/locations/kerikeri/) — Kerikeri IT support and cybersecurity from Symsafe's Cobham Road base: Bay of Islands and Far North coverage, 24/7 service desk, NZD billing.
- [Melbourne IT support & cybersecurity](https://symsafe.com.au/locations/melbourne/) — Melbourne IT support coverage: Symsafe services VIC clients remotely from our Sydney head office, with vetted local technicians dispatched for on-site work.
- [Invercargill IT support & cybersecurity](https://symsafe.com.au/locations/invercargill/) — Invercargill IT support and cybersecurity from Symsafe's Spey Street base: Southland coverage, 24/7 service desk, on-site response agreed per site, NZD billing.
- [Perth IT support & cybersecurity](https://symsafe.com.au/locations/perth/) — Perth IT support coverage: Symsafe services WA clients remotely from our Sydney head office, with vetted local technicians dispatched for on-site work.
- [Singapore IT support & cybersecurity](https://symsafe.com.au/locations/singapore/) — Singapore and APAC IT support: Symsafe services regional offices of AU clients from our Sydney head office, with vetted local technicians for on-site work.
- [Jaipur IT support & cybersecurity](https://symsafe.com.au/locations/jaipur/) — Jaipur IT support & cybersecurity: Symsafe's Jaipur team services businesses across Jaipur and Rajasthan, backed by a 24/7 service desk and ISO 27001:2022-aligned security standards.
- [Ahmedabad IT support & cybersecurity](https://symsafe.com.au/locations/ahmedabad/) — Ahmedabad IT support & cybersecurity: Symsafe's Ahmedabad team services businesses across Ahmedabad and Gujarat from our Science City Road office, backed by a 24/7 service desk and ISO 27001:2022-aligned security standards.
- [Cambodia IT support & managed services](https://symsafe.com.au/locations/phnom-penh/) — Cambodia managed IT services: Symsafe's Phnom Penh team services businesses across Cambodia from Exchange Square, backed by a 24/7 service desk and ISO 27001:2022-aligned security standards.
- [Hong Kong IT support & cybersecurity](https://symsafe.com.au/locations/hong-kong/) — Hong Kong IT support & cybersecurity: Symsafe's Hong Kong team services businesses across the territory from Kowloon Bay, backed by a 24/7 service desk and ISO 27001:2022-aligned security standards.
- [Germany IT support & cybersecurity](https://symsafe.com.au/locations/hamburg/) — Germany IT support & cybersecurity: Symsafe's Hamburg team services businesses across Germany from our Stresemannstraße office, backed by a 24/7 service desk and ISO 27001:2022-aligned security standards.

## Glossary (IT & cybersecurity terms)

- [Glossary index](https://symsafe.com.au/glossary/) — plain-English definitions for buyers
- [MDR — Managed Detection and Response](https://symsafe.com.au/glossary/mdr/) — A security service where someone is contractually paid to read the alerts at 3am and respond on your behalf — not just generate a dashboard.
- [ISO 27001 — ISO/IEC 27001 — Information Security Management Systems](https://symsafe.com.au/glossary/iso-27001/) — The international standard for how an organisation manages information security. Symsafe has been certified against it since 2018 by GCC, an accredited certification body.
- [Essential Eight](https://symsafe.com.au/glossary/essential-eight/) — The Australian Cyber Security Centre's prioritised list of eight mitigation strategies for protecting Microsoft Windows-based environments from common cyber threats.
- [EDR — Endpoint Detection and Response](https://symsafe.com.au/glossary/edr/) — A tool that monitors endpoints — laptops, desktops, servers — for malicious behaviour and contains threats automatically, going beyond signature-based antivirus.
- [SOC — Security Operations Centre](https://symsafe.com.au/glossary/soc/) — The 24/7 function — people, process, and tooling — that monitors security telemetry, triages alerts, and responds to incidents on an organisation's behalf.
- [MFA — Multi-Factor Authentication](https://symsafe.com.au/glossary/mfa/) — A sign-in control that requires two or more proofs of identity — typically a password plus a phone, security key, or biometric — before granting access.
- [Conditional Access](https://symsafe.com.au/glossary/conditional-access/) — A Microsoft Entra ID feature that gates sign-ins based on context — user, location, device compliance, sign-in risk — and applies controls like MFA or block.
- [Zero Trust](https://symsafe.com.au/glossary/zero-trust/) — A security architecture philosophy summarised as "never trust, always verify" — every access request is authenticated and authorised explicitly, regardless of network location.
- [RPO — Recovery Point Objective](https://symsafe.com.au/glossary/rpo/) — The maximum amount of data loss, measured in time, that a business can tolerate for a given workload after an incident.
- [RTO — Recovery Time Objective](https://symsafe.com.au/glossary/rto/) — The maximum acceptable downtime for a given workload after an incident, measured from the moment of failure to the moment service is restored.
- [SIEM — Security Information and Event Management](https://symsafe.com.au/glossary/siem/) — A tool that aggregates and correlates security logs from across an environment and applies detection rules to surface alerts for human investigation.
- [Phishing](https://symsafe.com.au/glossary/phishing/) — A social-engineering attack that tricks users into revealing credentials or executing malicious payloads, usually via email — and the most common initial access vector for data breaches.
- [BEC — Business Email Compromise](https://symsafe.com.au/glossary/bec/) — An email-based fraud where attackers impersonate executives or vendors to redirect payments or extract sensitive data — no malware involved, hard for traditional tooling to catch.
- [Ransomware](https://symsafe.com.au/glossary/ransomware/) — Malware that encrypts data and demands payment for the decryption key — increasingly paired with data extortion, where stolen data is threatened with publication.
- [Patch management](https://symsafe.com.au/glossary/patch-management/) — The discipline of applying security and stability updates to operating systems and applications promptly, on a defined schedule, with reporting on what's done and what's outstanding.

## Insights & analysis

- [Insights hub](https://symsafe.com.au/insights/) — 54 articles on cybersecurity, cloud, Microsoft 365, compliance and business continuity
- [5 Microsoft 365 settings that could put your business at risk](https://symsafe.com.au/insights/5-microsoft-365-settings-that-could-put-your-business-at-risk/)
- [Out of office doesn’t need to mean out of control.](https://symsafe.com.au/insights/out-of-office-doesnt-need-to-mean-out-of-control/)
- [The LinkedIn hiring trap](https://symsafe.com.au/insights/the-linkedin-hiring-trap/)
- [Your next employee won’t need breaks](https://symsafe.com.au/insights/your-next-employee-wont-need-breaks/)
- [15-Minute cloud security checklist for SMBs](https://symsafe.com.au/insights/15-minute-cloud-security-checklist-for-smbs/)
- [Protect your business from deepfake CEO scams](https://symsafe.com.au/insights/protect-your-business-from-deepfake-ceo-scams/)
- [Cyber threats in 2026: What business leaders need to know](https://symsafe.com.au/insights/cyber-threats-in-2026-what-business-leaders-need-to-know/)

## Proof and context

- [Client reviews](https://symsafe.com.au/reviews/)
- [About](https://symsafe.com.au/about/)
- [Contact / book a discovery call](https://symsafe.com.au/contact/)

## Contact

- Phone (AU): 1300 002 001
- Phone (international): +61 2 8985 6600
- Email (general): info@symsafe.com.au
- Email (security disclosures): security@symsafe.com.au
- Email (careers / admin): admin@symsafe.com.au
- Postal: Tower A, Level 1, Suite 24/888 Pittwater Road, Dee Why NSW 2099, Australia