No delays and no downtime – this is the way the modern office works – and SymSAFE is here to help you reach this goal!
Offering StreamlineIT™, a revolutionary seamless interface that links your IT service directly to us, SymSAFE helps you virtually expand your IT service desk. With this feature, your Network Administration improves straight away, as your internal processes are streamlined.
StreamlineIT™, powered by ConnectWise®, puts the power of the most popular IT automation software solution at your fingertips, allowing you to easily escalate tickets to our service desk and keep everything on track.
The benefits of StreamlineIT™ from SymSAFE bring you the convenience of:
- Complete control over your IT service issues; you decide when tickets get escalated to our service desk.
- Immediate Access to additional IT services when and where you need them. StreamlineIT automatically routes internal tickets or lets you manually escalate to us.
- Happy employees, with the ability to track the progress and status of their IT requests quickly and easily.
- Ability to focus on your core business, not IT requests and unhappy end-users, since your IT resources become more productive in managing these requests.
A full-featured version of StreamlineIT delivers the functionality you need to enhance your service desk operations. The functions include:
- Timesheets – Monitor and create accountability
- Projects – Insight to strategic company initiatives
- Dispatch Portal – At a glance to resource utilization
- Configurations – Visibility to your fixed assets
- Reports – Metrics of department and employee performance
- Service Board – Gain control of IT issues to improve end user response